About 10% of people at any one time are troubled at work due to concern about how they or others deal with family, relationships, stress, anger, grief or alcohol and drug concerns.

An employee assistance programme (EAP) is designed to assist in the identification and resolution of performance problems for employees impaired by personal concerns, including, health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal concerns which may adversely affect employee job performance. Confidentiality is paramount in the employee assistance process unless an individual gives permission for an employer to become aware or involved in facilitating an outcome.

An organisation contracts with us to provide a range of services for their employees. Services include consultancy and advice to management or union officials on issues of concern about staff/peer performance plus our confidential 0800 freephone for the employees themselves and their families to access assessment, counselling and case management.

For employees based overseas our international affiliate, Optum, has a network of over 200 offices and agents in 73 countries around the world. It is considered one of the world's leading EAP providers and it is the most experienced provider in Australasia.

• Costly errors
• Dissatisfied customers

• Salary costs
• Recruiting costs
• Training costs
• Insurance/ACC costs

• Production
• Company morale
• Employee retention

• Accidents
• Welfare costs
• Police costs

• Lives
• Families
• Work relationships
• Employees

• Community relations
• Business standing
• Employee relationships